Find answers to the most common questions or contact us directly
Access and Login
How do I get access to the program?
During the purchase, you create your own username and password. You get access to the program automatically immediately after the payment is successfully completed
How do I log in to my account?
You can log in using the username and password you created during the purchase
What should I do if I forgot my username or password?
On the login page, click “Forgot username / Forgot password” and follow the on-screen instructions
What should I do if my login doesn’t work?
Make sure you are entering the correct username and password. If you still cannot log in, contact us using the form below
Account and settings
Where can I find my account settings?
You can find your account settings after logging in, in the My account section
Can I change my username or password?
You can change your username or password in the My account section. If you are unable to make the change, contact us using the form below
Can I use my account on multiple devices?
Yes, you can log in to your account on multiple devices as long as it is for your personal use
Is my account secure?
We use standard technical measures to protect user accounts. We recommend using a strong password and not sharing your login details with others
Subscription and payments
How can I cancel my subscription?
You can cancel your subscription at any time after logging in, in the My account section. You will retain access to the program until the end of the already paid subscription period
What should I do if my payment fails or is declined?
Check that you have sufficient funds and that your payment details are up to date. In some cases, the payment may be declined by your bank or payment provider. If the issue persists, contact us using the form below
Where can I find my payment confirmation?
The payment confirmation is sent by the payment provider you used during the purchase. Check the email address you entered during payment, including your Spam folder
Why was I charged a recurring payment?
If you have an active subscription, the payment is automatically charged after one year. You can avoid recurring charges by canceling your subscription before the end of the subscription period in the My account section
Technical issues
What should I do if the website does not load or works slowly?
Try refreshing the page or using a different browser. We recommend using the latest version of your browser and a stable internet connection
What should I do if content or videos do not display correctly?
Check your internet connection and try reloading the page. If you use browser extensions, try disabling them temporarily
What should I do if the issue only occurs on mobile?
Some older devices or browsers may have limitations. If possible, try using a different device or update your system and browser
What should I do if the technical issue persists?
If the issue continues after trying the steps above, contact us using the form below and briefly describe what is not working